Home - Pfizer Device Return Portal

Pfizer Device Return Portal

THIS PORTAL IS ONLY FOR RETURNS.

Please use the portal to return only the iPhones that have the TruLab app installed.

Request

*Study	*Type of Request?
*Requestor Email Please enter your email address.

Shipping Details

*Shipping Country
*Site Number	*Shipping Street Address
*Site/Location Name	Shipping Address2/Suite/Dept
*Shipping Contact First Name	Shipping Address 3
*Shipping Contact Last Name	*Shipping City/Town
*Shipping Contact Number Please select the country code from the drop-down menu and enter the phone number (numbers only).	*Shipping State/Province/Region
*Shipping Contact Email	*Shipping ZIP/Postal Code

Count of Devices

*Count of Site Devices

Return Details
*Is packaging required?	*Quantity of packages to be returned Please input the number of packages that need a return label in your shipment.
*Is pick-up required?	*Preferred pick-up date?

Special Instructions

Contact US

• Phone: Visit applicationsupport.pfizer.com, select your country to find the toll free number
• Email: PfizerFindMySample@c3iservice.com

My Requests

Please note, orders that are already in process will not be available on this list. Please contact patientcloudsupport@mdsol.com if an urgent update is requested and make sure to provide your Order#.

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My Requests

Legend

Order Status Legend
Open – Your order has been submitted and is awaiting processing. *Updates can be submitted while your Order status is Open.*
In Process – Your order is being configured and prepared for shipment.
Pending Invoice Approval – Pro-forma invoice is pending Client approval.
Future Ship – Your order is complete and ready for a future ship date, as requested.
Shipped – Your order has shipped.
Pending Return – Your order contains a return shipment label. Please return the appropriate device.

Return Status Legend
Open – Your return request has been received, and we are awaiting the device return.
Closed – The device(s) was successfully returned to our depot.

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Pfizer Device Return Portal

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Order Detail

Select Location

Bulk Requests

Please select the requests for bulk upload

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